Elements and Performance Criteria
- Plan for quality assurance activities
- Perform quality assurance procedures
- Resources required to carry out the QA efficiently and effectively are accessed
- Quality of operations, service or products is monitored and adjusted as required to meet organisational specifications and standards
- Variations in the quality of operations and services or products from required standards are detected and reported in accordance with organisational procedures
- Problems that affect or could potentially affect quality are reported to relevant person
- Records are kept according to organisational QA policy and procedures
- Evaluate quality assurance procedures